How Intulix works, screen by screen

Night calls are where pricing arguments and safety shortcuts both happen.

1. Confirm the after hours rate with the customer before dispatching.
2. Confirm the technician has had adequate rest before sending them.
3. Log departure and arrival times.
4. Do not attempt a two person job alone because it is late.
5. Photograph the work in the same detail as a daytime job.
6. Debrief the lead the next morning.

Edit Assign

A test with no record is a test that did not happen as far as the water authority is concerned.

1. Confirm the assembly serial number matches the paperwork.
2. Record the gauge readings for each required step.
3. Note the date, the technician and the certification number.
4. Photograph the completed test form and the assembly tag.
5. File the report with the authority within the required window.
6. Give the customer a copy before leaving site.

Edit Assign

The place where a routine call turns into a rescue.

1. Assess the space from outside before entering. Look for standing water and sewage.
2. Test the air if there is any chance of gas accumulation.
3. Tell someone where you are and when you expect to be out.
4. Never enter a space where you cannot turn around or exit unaided.
5. Take a light and keep a clear path back to the entry.
6. Report the condition of the space on the job ticket.

Edit Assign

The difference between a shop that sits at 4.9 stars and one that sits at 4.2.

1. Walk the customer to the work and show them what changed.
2. Show the shutoff and hand over any parts paperwork or warranty.
3. Take the after photographs with the customer present.
4. Present the invoice on site and take payment before packing up.
5. Ask for the review while you are still standing there.

Edit Assign

Sets when you clear and when you sell a repair, which is where technicians differ most.

1. Ask what has gone down the line and how long the problem has run.
2. Protect the surrounding floor and fixtures before opening anything.
3. Clear from the nearest accessible cleanout, not through the fixture, unless there is no cleanout.
4. Run the camera after clearing, not instead of clearing.
5. Record the footage distance where any defect appears.
6. Show the customer the footage on screen before quoting a repair.

Edit Assign

The call where minutes matter and the technician has no time to think about sequence.

1. Get the address and a callback number before anything else.
2. Tell the caller how to find their main shutoff while you are on the way.
3. On arrival, isolate at the nearest upstream valve that works.
4. Photograph the source of the leak before starting repair.
5. Advise on water damage remediation but do not attempt it yourself.
6. Record arrival time, isolation time and the condition on arrival.

Edit Assign

Small job, high review impact, and the one customers judge on tidiness.

1. Confirm the model and finish against the order before opening the box.
2. Photograph the old fixture and the supply connections.
3. Fit new supply lines and new shutoffs unless the customer declined in writing.
4. Test for leaks under full pressure for at least five minutes.
5. Clean the area to better than you found it.
6. Photograph the finished install and hand over the paperwork.

Edit Assign

The first procedure an insurer asks about when a gas claim comes in.

1. Isolate the section and confirm the shutoff actually closed.
2. Pressurize to the value on the job ticket rather than from memory.
3. Hold and time the test. Record start pressure, end pressure and duration.
4. Soap test every joint you touched.
5. Photograph the gauge with the timer visible.
6. If pressure drops at all, stop and call the lead. Do not chase it alone.

Edit Assign

Repipes generate more damage complaints than any other residential job.

1. Walk the whole route with the customer and agree access before touching a wall.
2. Photograph every room on the route, including existing damage.
3. Lay protection on floors and cover furniture that cannot be moved.
4. Confirm where water will be off and for how long, in writing.
5. Locate and mark the main shutoff and any secondary valves.
6. Confirm the daily finish time with the customer before starting.

Edit Assign

Cheaper than a wasted trip back to the shop for a part you assumed was on board.

1. Walk around the van and photograph any new damage.
2. Check tire pressures and the spare.
3. Confirm the standard stock list is complete and restock what is missing.
4. Confirm the ladder is strapped and the strap is not frayed.
5. Check the fire extinguisher gauge and the first aid kit seal.

Edit Assign

How you handle the second visit decides whether the customer ever calls you again.

1. Read the original job notes and photographs before arriving.
2. Do not blame the previous technician in front of the customer.
3. Diagnose in front of the customer and explain what you find.
4. Photograph the fault and the repair.
5. Record the root cause on the ticket so the procedure can be fixed.
6. Confirm with the customer before closing the callback.

Edit Assign

The most common source of an expensive residential claim, and the job where before and after photographs settle most arguments.

1. Shut off gas or power at the appliance and confirm it with a sniffer or a meter.
2. Photograph the old unit and every connection before disconnecting anything.
3. Drop cloth down and shoe covers on before re-entering the finished part of the house.
4. Drain to the exterior, never to a floor drain you have not personally checked.
5. Fit a new flex connector and a new drain pan. Never reuse either.
6. Pressure test, then photograph the finished connections.
7. Show the homeowner the shutoff valve and the pan before leaving.

Edit Assign