Privacy policy
This policy covers intulix.com and the Intulix application. It is written to be read rather than to be technically complete, so if something here is unclear, ask us and we will answer plainly.
What we collect
When you create an account we hold your name, email address, company name and billing details. Payment card numbers go to our payment processor and never reach our servers.
When you add staff, we hold the name and role you enter for each person, and their email or phone number if you supply one so acknowledgement links can be sent.
When a member of your staff acknowledges a procedure, we record their name, the procedure and its version, the date and time, the IP address the acknowledgement came from, and the signature image if one was drawn. That record exists so it can be produced later, which means it is deliberately hard to alter.
What we do not collect
We do not track your technicians' location. We do not record how long a page was open beyond whether it was opened. We do not sell data to anyone, we do not run advertising, and we do not share your procedure content with other customers.
Public pages on this site
The templates, guides, glossary and blog need no account and set no advertising or tracking cookies. We use privacy respecting analytics that count page views without profiling individual visitors.
Who can see your content
Your procedures and acknowledgement records are visible to the people in your account and to anyone you send a link to. Our staff can access account content only when you ask us to help with a support request, and that access is logged.
How long we keep things
Acknowledgement records are kept for as long as your account is open, and for twelve months afterwards unless you ask us to delete them sooner. We keep them by default because they usually outlast the employment of the person named in them, and deleting them early removes your own evidence.
Export everything at any time from the settings page, including the full acknowledgement history. There is no export fee and no waiting period.
Your rights
You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Where an acknowledgement record is involved, deletion removes evidence that may matter to your employer, so we will tell you what is being deleted before doing it.
Where data is held
Data is stored on servers in the United States. If you are outside the United States, your data is transferred there when you use the service.
Changes
If we change this policy in a way that affects what we collect or who can see it, we will email account holders before the change takes effect rather than quietly updating the date at the top.
Contact
Email privacy@intulix.com and a person will answer.